Terms & Conditions

1. Use of This Website

You may use this website for lawful purposes only. You agree not to use it in any way that:

• Breaches any applicable law or regulation in Malaysia or your jurisdiction
• Is fraudulent, harmful, or deceptive in any way
• Interferes with or disrupts the website's operation, servers, or networks
• Attempts to gain unauthorised access to any part of the website or its underlying systems
• Transmits unsolicited commercial communications or harmful code

We reserve the right to restrict or terminate access to this website at our discretion, without prior notice, if we believe these conditions are being violated.

2. Accuracy of Information

We make reasonable efforts to ensure that the content on this website is accurate, current, and complete. However, we do not warrant the completeness or accuracy of any information presented. Content may change without notice, and we are not liable for any reliance placed on it without formal engagement.

Service descriptions, pricing, and timelines shown on this website are indicative. Formal proposals and engagements are governed by separate written agreements between Sparkveil and the client.

3. Consulting Services

Engagement process

All consulting engagements are formalised through a written proposal and engagement letter. No consulting work commences until both parties have agreed to the scope, fees, and terms in writing.

Scope of work

Sparkveil's services are advisory in nature. Our recommendations, frameworks, and deliverables are intended to inform and support your organisation's decision-making — they do not constitute legal, financial, or regulatory advice. You remain responsible for decisions made based on our work.

Client responsibilities

To enable effective advisory work, you agree to:

• Provide accurate, timely, and complete information as reasonably required
• Designate a suitable point of contact with appropriate authority
• Make necessary personnel available for interviews, workshops, and reviews
• Review and provide feedback on draft deliverables within agreed timeframes

We are not liable for limitations in our work arising from incomplete or inaccurate information provided by the client.

Fees and payment

Fees are as agreed in each engagement letter. Unless otherwise specified, invoices are due within 14 days of issuance. We reserve the right to suspend work if payment obligations are not met.

Cancellation and postponement

If you wish to postpone or cancel a scheduled engagement, please notify us in writing as early as possible. Specific cancellation terms will be outlined in the engagement letter for each project.

4. Intellectual Property

Website content

All content on this website — including text, graphics, design, and code — is the property of Sparkveil and is protected under applicable intellectual property law. You may not reproduce, distribute, or use any content without our prior written consent, except for personal, non-commercial reference.

Deliverables

Ownership of deliverables produced under a consulting engagement is governed by the relevant engagement letter. Typically, clients receive a licence to use deliverables for their own internal purposes upon full payment. Sparkveil retains the right to use anonymised methodologies, frameworks, and insights for our own professional development.

Client materials

Any materials, data, or documents you provide to us remain your property. You grant us a limited, non-exclusive licence to use such materials solely for the purpose of delivering the agreed services.

5. Confidentiality

Both parties acknowledge that information shared in the course of an engagement may be sensitive or confidential. We treat client information with discretion and do not disclose it to third parties without your consent, except as required by law. Formal confidentiality obligations for specific engagements are detailed in the relevant engagement letter.

6. Limitation of Liability

To the extent permitted by law, Sparkveil shall not be liable for:

• Indirect, consequential, or incidental losses arising from the use of our website or services
• Losses arising from decisions made based on our advisory work
• Interruptions to website availability or data loss resulting from circumstances beyond our reasonable control

Our total liability in connection with any consulting engagement shall not exceed the total fees paid by the client for that engagement.

7. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or take responsibility for the content, privacy practices, or accuracy of any third-party site. Accessing linked sites is at your own risk.

8. Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from your use of this website or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia, unless otherwise agreed in writing.

9. Changes to These Terms

We may revise these Terms and Conditions from time to time. The "last updated" date at the top of this page will reflect the most recent revision. Continued use of the website following an update constitutes your acceptance of the revised terms.

10. Contact Us

If you have questions about these Terms and Conditions, please contact us:

• Email: [email protected]
• Phone: +60 3-2163 5278
• Address: Sparkveil, 38 Jalan Ampang, 50450 Kuala Lumpur, Malaysia